These Terms & Conditions apply to all purchases made through the Ginima website (ginima.design).
By placing an order, you agree to the terms outlined below.
The Ginima website is owned and operated by Ginima Ltd with its registered office at Office 167, 18 Young Street, UNIT LGE, Edinburgh, EH2 4JB, United Kingdom. This address is for legal purposes only and is not a customer service or returns address. Customer service or returns requests will only be answered if sent through our contact email below.
care@ginima.design
All of our jewellery is made to order, and your order is confirmed once payment is received.
Please note that production times after confirmation of an order may vary:
• Small silver items (no hallmark): 1–2 weeks
• Hallmarked silver and all gold items: 3-4 weeks
• Busy periods: 4-6 weeks
Please add 1 week for delivery to the US, Canada and Europe. If you are not in these areas then please contact us directly.
All prices are shown in GBP. International duties are covered by Ginima Ltd for outbound shipments. Customers will not be charged additional import fees upon delivery. Note, however, that we currently only deliver to the US, Canada and Europe. If you are situated outside of these areas then please contact us directly using hello@ginima.design.
Please refer to the full Returns & Refunds Policy for detailed information.
In summary:
• Bespoke and personalised items are non-refundable unless faulty.
• Non-personalised made-to-order items may be returned within 14 days.
• Faulty items are assessed case by case.
Customers are responsible for customs declarations and any duties for returned goods.
All items include a 6-month warranty covering manufacturing defects. This does not include wear, tear, accidental damage, or improper care.
All designs, images, and content on this website belong to Ginima Ltd and may not be copied or reproduced.
Ginima Ltd is not liable for indirect or consequential losses.
Nothing limits your statutory rights as a consumer.
These Terms & Conditions are governed by the laws of Scotland.
